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Jennifer Sarich-Harvey is the VP of Experience Design at PillPack where she leads design,
research, and the experience vision. PillPack, acquired by Amazon in 2018, is a full-service
pharmacy whose services are designed to help customers live healthier lives by taking the right
medications at the right time. Jenn brings her design leadership to the creation and
orchestration of moments both on and off the screen. She collaborates with teams to help foster
creative culture and show how design can be a driving force for organizational change.
Jenn works to demystify complexity in large systems and uses design to deliver discrete
interactions that reinforce a company’s brand and mission. She has designed services,
interactions, and experiences across the globe at the forefront of retail, consumer products, and
healthcare, has developed design curriculum for Venture for Canada, and helped found a
feminist hackerspace in Sweden. Prior to joining PilPack, she was at IDEO where she led work
focused on service and interaction design and organizational change programs, including co-
leading Intercorp’s La Victoria Lab, an Innovation Studio in Lima, Peru. Her work at the lab
focused on designing world-class services for the rapidly growing middle class and growing the
lab’s digital design capacity.

As a designer her work has been exhibited at the Cooper Hewitt, Media Lab Prado (Madrid),
The New Institute (Rotterdam), SXSW, and The Design Exchange (Toronto). She has been
recognized with awards from FastCompany, IDSA, Webby Awards, and Core77. Jenn got her
start in fashion—designing apparel, textiles, and housewares for celebrity home brands in
Canada. She graduated with a BDes in Fashion Design at Ryerson University (Toronto), and
later studied Industrial Design and received a MA in Interaction Design from Umeå Institute of
Design in Sweden.

We’re thrilled to have Jenn join the team and we look forward to her leadership and vision to shape this years IxDAwards!

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