Live UI: HP App-assisted Printer Setup

Global Experience Design Group, HP Inc.United States of America

Empowering, Optimizing

Production / Professional

Team

Alwyn Sekhri, Dex Smith, Dustin Rosing, Ernie Villalobos, Evangelina Garcia, Jacob Elson, Jasmine Tay, Jason Zieber, Jeff Mabeck, Jeremy Geltman, Jim Sutton, Lance Hancock, Laura Morris, Mark Gorzynski, Mike Holmes, Rich Lutz, Salvia, Shaun Chen, Sogra Nishath, Stephen King, Steve Breidenbach, Steve Sandwisch, Steven Romero, Steven Sarino

Overview

The HP Live UI: App-Assisted Printer Setup is the UX design for an app assisted and guided set-up experience for HP printers as part of the larger HP Smart App.
The app-assisted printer setup instructions were developed to guide users, step-by-step, in loading paper, installing ink, and additional tasks by utilizing detailed 2D animations and translated instructions—a big improvement over printed instructions which only provide static illustrations.
This new UX provides a robust instructional experience, eliminating ambiguity and potential frustration for users during printer setup. It also presents the OS-detected language, so users don’t have to search for their particular text translation.
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