OPPORTUNITY AND TARGET AUDIENCE
As unexpected climate-related disasters increase, designing educational and risk communication tools that are engaging and effective has become vitally important. These tools are essential for improving the resilience of vulnerable communities.
The project aims to investigate using communication theory, psychology, and co-design to improve environmental disaster preparedness. The investigation consists of a case study arising from the identification of a gap: the lack of preparedness for exceptionally high water in Venice, one of the most vulnerable cities at risk of environmental disaster.
The aim of the project is to design an easily implementable object for the local administration of Venice. Simplify the understanding of the high water phenomena; fulfill the basic psychological needs; make people understand the potential consequences of unprecedented disaster in relation to the surrounding environment;
“Alta Quanto” transforms the usual quantitative forecast of the tide into embodied interaction. Thus, it allows users to understand the forecast in relation to their physical surroundings. “Alta Quanto” is changing in which new Venetians are perceiving the threat of exceptionally high tides. A combination of forecast and preparedness features is integrated into the system used daily by the Venetian community.
“Alta Quanto” is not “just” a digital product. The design study includes a design of a framework containing critical learnings from existing tools and literature on risk and disaster communication, self-determination theory, advertising, semiotics and interaction design.
A novel research-driven and user-centred methodology is adopted. It includes the Design Science Approach. Three field trips involving the final users and the local government helped to establish an intimate connection with the environment and quickly verify the design iterations. Frequent discussions with experts in risk communication help to deepen the understanding of the topic. Overall, the design process can be described as a ‘Double Diamond Process’. A trans-disciplinary and cross-cultural approach increases the scale and depth of research and achieved an ethical position that respects the expertise of individuals and institutions in different fields and cultures. Testing methods are used to uncover first usability issues and facilitate product design. Inspection methods are used to provide quick and specific recommendations for product enhancements.
The application of the framework and iterations made the system more engaging and efficient: the design object simplifies the understanding of the phenomenon and relates potential risks to the surrounding environment; The project brings a new view on environmental forecasting, using the phone not only for its interface but for its being an object in space.
The constant relationship with the citizenry and the local administration fills a gap of non-communication that is essential for designing disaster preparedness. This study demonstrates how crucial it is to avoid homogeneous targets and contents in interaction design choices.