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In 2007, the world’s most visited website was Yahoo.com, and the iPhone was considered “technology with potential.” It’s also the year that Zendesk took its first bold steps into customer service. Unlike other solutions at the time, Zendesk aimed to deliver a beautifully simple experience for customer support agents. Much has changed since 2007. Social media has quickened the pace of communication and mobile apps have made it 24/7. The invention of applications like Messenger, WhatsApp, and WeChat have added complexity to customer service. Each app represents a new communication channel, and for support agents, switching between them means lumbering between disjointed dashboards.

HSBC is one of the world’s largest banks. We serve 40 million customers in 64 countries. Our ambition is to become the most digitally accessible bank in the world. We’re committed to making all our digital channels accessible for people with disabilities – websites and apps for customers; cross-media campaigns for publicity; internal tools and eLearning for staff. To achieve this all our staff, contractors and suppliers need to deliver accessibility in their work – 235,000 staff globally creating digital documents, 30,000 working on digital projects, marketing agencies all over the world, and countless vendors providing digital tools.

The Waste Land for iPad is the result of a year long collaboration between the poem’s publisher Faber and Faber, and Touch Press a digital publisher specialising in highly interactive books. Our aim was to bring the poem to a new audience and to use the special capabilities of the iPad to give that audience the tools to appreciate perhaps one of the greatest works of 20th Century literature. To that end we offer synchronised readings and performances of the poem by, among others, T S Eliot himself, Sir Alec Guinness and Fiona Shaw. We also provide 35 expert perspectives on the poem in the form of filmed interviews with Seamus Heaney, Jeanette Winterson and others. Extensive and detailed notes can be accessed to explain the many references and historic allusions. And Eliot’s original manuscript can be displayed, including Ezra Pound’s extensive edits and deletions, to show how the poem took shape. But at the core of the iPad edition is the poem itself, beautifully typeset and, with a quick turn of the device, uncluttered and carefully presented without embellishment.

CBDCs for SDGs is a master’s thesis exploring ‘central bank digital currency’ (CBDCs), an emerging technology currently researched by 90% of the world’s central banks. Explained simply, one could think of it as a digital alternative to the physical cash produced by central banks, a public alternative to the electronic money in our private banks, or as a crypto-inspired national digital currency. Through strategic design, the project shows how CBDCs could enable new kinds of policies to achieve ‘the sustainable development goals’ (SDGs) in Norway.

Plug-In-Play is an interactive installation consisting of an architectural scale projection and a series of networked input platforms representing a playful take on the future of the connected city. It was the central installation of the 2010 01SJ Biennial in San Jose, CA by the LAB at Rockwell Group.

Oli combats loneliness in cities by creating experiences that encourage people to gather and relish each other's presence in public spaces. By simply moving the hands around Oli, one can create tunes and connect with the surroundings.

BlindMaps – An open initiative for independent mobility.We are building a low-cost navigation system for the blind and visually impaired so that everyone can have the freedom of independently exploring and navigating in an urban environment.

Nouvelle réalité (New reality in French) is a physico-digital exploration project, it is a gateway between physical and digital worlds, aiming to generate artistic interest in children. The augmented reality gaming app reveals artwork from Lego assemblies built by the children. In this first experiment, we explore the De Stijl art movement through three unique art pieces.

Studio H is a high school design/build curriculum for rural community benefit. Launched in Bertie County, North Carolina, the program now resides at Realm Charter School in Berkeley, California. By learning through a design sensibility and “dirt-under-your-fingernails” construction skills, we’re developing creativity, critical thinking, citizenship, and capital to give students the skills they need to succeed, while building the assets the community needs to survive. Given the opportunity to engage within a public education system, we believe the next generation will be the greatest asset and untapped resource in rural communities’ futures. Studio H is a different kind of classroom. We design, build, and transform.

An International Bank Account Number (IBAN) is crucial for identifying bank accounts across countries. It includes a country code, indicating the account's country. However, in the EU, while businesses must legally accept any EU country's IBAN for transactions or payroll, some still prefer local IBANs. This preference impacts expatriates, digital nomads, and global citizens who often reside in one EU country but have a bank account from another, leading to issues in receiving salaries, paying bills, or accessing local services.