POSB Jolly

Focusing on the phenomenon of preschool children’s reluctance to brush their teeth, this project is designed to provide preschool children aged 3-6 years old with a series of smart toothbrush products.

Color of Life offers visitors a unique perspective on the natural world: vibrant live animals, shimmering scientific specimens, and immersive interactive exhibits invite attendees to touch, see and experience the ways that nature’s colors help us understand and appreciate the health of ecosystems and the interconnectedness of life on our planet.

In September 2012, the National Film Board of Canada (NFB) and the Quartier des Spectacles announced that Megaphone, a project imagined by Moment Factory, had been chosen following a call for ideas sent out in April 2012. Artists, collectives and production companies from all fields had been invited to submit a proposal for an interactive installation that would spark reflection on how to reconcile the individual and the group. In addition to its unique character and plastic qualities , Megaphone seduced the jury with its urban and polemical spirit, and its potential to give anonymous urban dwellers an opportunity to shine by allowing them to speak out in a public space. The project engendered a wealth of ideas and knowledge, and the creative team sought to ensure that the technology used would generate imagery that matched the words being spoken . The Megaphone project inspired visual artists to push the limits of vocal recognition technology—which is still in its infancy—in order to find creative ways of representing multiple voices and images, all while ensuring both artistic cohesion and the success of an experiment premised on the interaction between human beings and machines.

Expressive Wearable explores clothing as a communication tool. This project imagines a scenario in which clothing expresses the wearer’s attitude directly without the concern of adhering to social conventions.

New York City’s municipal website, NYC.gov, serves more than 35 million unique visitors per year and gets over 250 million page views annually. It’s the primary resource for New Yorkers to accomplish tasks such as paying parking tickets or determining the right school for their child, and for the city to share its initiatives and accomplishments with its citizens. It had not been redesigned since 2003 and, over time had become a disorganized hodgepodge of text and links. It had become difficult for users to find what they needed, and they were increasingly calling 311 (the city’s public help line). The city had already started to invest in a new technology infrastructure and make city data more open and accessible – this was the final effort to bring more power, information, and transparency to the people of New York. Our goal was to create a more intuitive, usable, and efficient experience that would be easy to search and browse, and a delight to use. The experience had to beat accessibility standards and work in many different languages. At a higher level, our goal was for NYC.gov to set the standard for the way governments communicate with and empower their people.

The End of the Day is a public audio installation that can only be played at sunset. It’s a guided audio experience about a moment many years from now, when you are looking back and reflecting on a life well-lived –about reclaiming a good future as a brave and hopeful act.

The HP Live UI: App-Assisted Printer Setup is the UX design for an app assisted and guided set-up experience for HP printers as part of the larger HP Smart App. The app-assisted printer setup instructions were developed to guide users, step-by-step, in loading paper, installing ink, and additional tasks by utilizing detailed 2D animations and translated instructions—a big improvement over printed instructions which only provide static illustrations. This new UX provides a robust instructional experience, eliminating ambiguity and potential frustration for users during printer setup. It also presents the OS-detected language, so users don't have to search for their particular text translation.

Gaggenau Live allows customers to connect to the showroom from the comfort of their homes, via their mobile, tablet or desktop browsers. Customers who scheduled an online 1-1 tour can watch the sales consultant’s live stream and digitally interact with Gaggenau products. The solution provides an enriched, interactive and personalized experience by letting customers review details of their product of interest, configure the products based on their personal preferences, create a list of favourite products, view inspirational product/kitchen images, show their kitchens to sales consultants for guidance and invite family members, friends, architects etc. to join the live session. Gaggenau Live is also designed to digitally empower sales consultants by broadening their product demonstration abilities during a showroom tour and personalizing the experience through a consolidated customers’ interaction dashboard. The solution allows consultants to manage their appointments, review customers’ information and interested products prior to the live session. During the session, the consultant has high control over the experience by simultaneously tracking customer actions through an interaction analyser and tailor the tour instantly based on customer interest. High integration with the product catalog enriches product demonstration experience and allows consultants to push interested products to the customer's screen or configure the products on behalf of them and create an offer list. What makes the solution special is that it is designed to make customers feel like they are in control of the experience by letting them actually interact with the space and products rather than just staying as viewers.

100 BPM is a concept that helps to save lives by greatly increasing the success rate of administering compression-only CPR (cardiopulmonary resuscitation) to an adult after a cardiac arrest. It does this by giving the rescuer tangible and intuitive feedback through sound and light, for the two most important factors for the success of the procedure: compression depth and frequency of the compression. 100 BPM uses light to create a depth scale illustrating compression depth, and a 100 BPM beat for the user to follow. Sound is used not only to guide the rescuer to administer 100 BPM compressions, but to also manage the stress and emotional stages the rescuer experiences over time.100 BPM comprises of a comfortable central silicone coated pad (housing the main electronic components), through which the compressions are given. This pad sits on a larger fabric base, interwoven with LEDs. The product uses the surface area surrounding the rescuer's hands as an interface space, which is easily visible when in use. Rows of LEDs form an intuitive depth scale surrounding the hands and illuminate in yellow (for too shallow), green (for correct depth) or red (for too deep).

Across the globe, User Experience (UX) Research teams invest months in user interviews and weeks in crafting a set of Personas. A User Persona, is a detailed and semi-fictional representation of a target user, based on research and insights. Yet, these Personas often fall short of their intended impact on UX and products. We embarked on a mission to enhance Personas, ensuring they deliver their true value in understanding users and facilitating exceptional user experiences. After numerous iterations, we developed the Persona Mapper—a tool designed to revitalize Personas.