Agent Workspace - Redesigning the conversation interface for customer support agents

Soundline is a playful, social, sonic intervention which aims to investigate the potential for technology to influence the future of entertainment and the facilitation of the state of group flow within these spaces. Turning an “error” within the festival experience, into an opportunity for play and creative exploration, this roaming performance creates an environment that invites audiences to engage through music, dance and performance.

LoopLoop is an interactive music toy for Sifteo cubes. LoopLoop uses hyper- minimal visuals and rich, smile-making sounds to let anyone make music without knowing a thing about music. Because of the Sifteo cubes' 1.5" screen, it might just be the world's smallest music sequencer. Stimulant was the only third-party design and development agency engaged by Sifteo to create a launch game for the Sifteo Intelligent Play platform.

In Switzerland, doctors now use iPads to evaluate the skills of every graduating medical student in the country. eOSCE is the examination system that has made it convenient to plan, run and evaluate these medical examinations.

The seat designer is a rich interactive web based seat map and ticket creation management tool. It enables Eventbrite organizers to design and manage their own seat maps, set a selling order, create and assign tickets for any reserved seating events they host.

In every vision of near future homes, households products are those ones that are connected to each other and always working together in harmony, creating that perfect, modern, and yet somewhat boring scenario. However connectivity changes not only the way we interact with objects, but also their meaning in our life. From tools they can became agents or companions with their own behaviour, motives and agency.

My colleague, Kent Eisenhuth, and I were asked by Keysight Technologies, the world’s leading electronic measurement company, to redesign the software that controlled their line of Atomic Force Microscopes.

In New Orleans, music can easily be mistaken for a natural resource. But every note of every song is the product of a human being. Not only are these people often uncompensated for their work, they are often not fully understood. To fulfill its Clinton Global Initiative commitment, Insight Labs convened the second annual UX for Good event in New Orleans on behalf of these musicians.

Out of the Box is a simple yet effective solution for the increasing number of cell-phone users who have difficulties with learning to use a new smartphone. For older people, this experience can be particularly frustrating as they apply analogue modes of learning to digital experiences - looking in the box for help that simply is not there. Rather than design a dumbed down “special phone”, the designers decided to look at the problem in a different way. Instead of designing another device, they looked at changing the way people learn to use them. By drawing on user strengths and familiar mental models, the designers created a set of books which would act as the packaging and provide an entire learning experience for any device. The books actually contain the phone, and use each page turn to reveal the elements of the phone in the right order, helping the user to set up the sim card, battery and even slide the case onto the phone. The phone then slots into the book, which acts as the main manual. Arrows point to the exact locations the user should press, avoiding confusion and eliminating the feeling of being lost in a menu.

Focusing on the phenomenon of preschool children’s reluctance to brush their teeth, this project is designed to provide preschool children aged 3-6 years old with a series of smart toothbrush products.

In Uganda, the poor have limited financial options. Without birth certificates or national IDs, there is no identity or credit history. The poor are invisible to formal institutions. Invisibility means that when farmers need to plant crops they have no credit to buy seeds, or when a family member is ill they have no savings to pay for treatment.