Agent Workspace - Redesigning the conversation interface for customer support agents

Patient Data Explorer is a new, real-time analytics software that improves the efficiency of cancer research. Doctors and researchers can now securely and instantly access clinical data from multiple sources in a unified interface.

When we discuss problems in policing, we rarely indict the records management software. There’s a common misconception that police are “high tech” when, in reality, 20% of departments are still using paper reports to file incidents. The rest are using outdated software that makes it impossible to share crime information across city lines. Problematic software has even resulted in criminals walking free based on technicalities like arrests not being processed in time. This was a decades old problem that no one else bothered to fix despite hundreds of millions in taxpayer dollars being spent each year on it. With Cobalt Records Management System, the team at Mark43 redesigned police reporting workflows from the ground up, and built a user experience that officers could finally embrace instead of complain about.

Nova is a personal climbing wall that redefines bouldering training at home, making it a celebrated activity through a new take on design expression and a compelling interactive interface. Instead of colored holds usually found on regular training walls, Nova uses light to flexibly indicate a variety of climbing routes and difficulty levels. Users can select a route using their iPhone. Information about the training performance is used to offer personalized training. Nova is practical smart gear for climbing and offers various routes for training. When not in use the climbing wall makes use of lighting to create a modern ambience. Thus the design took into consideration two possible scenarios: training and ambient lighting while not in use. The wall consists of panels with pattern-cut-outs that can be scaled to fit different sizes of rooms and dedicated walls. The new experience proudly reflects the user's passion for their sport and lifestyle.

Smart home cameras are one of the most popular consumer smart product categories. They’re used for many tasks, such as deterring intruders, monitoring kids and pets, and knowing when packages have arrived. But they also create serious privacy concerns and social tensions between the primary users who own them and a diverse category of people we refer to as adjacent users , like neighbors, tenants, domestic workers, and public bystanders.

Chabla is a revolutionary mobile interpretation service for sign language users, their network and sign language interpreters. With Chabla sign language users have access to interpretation from their smart device at any time anywhere without a delay, in multiple languages.

Inspiration doesn't always come when sitting in front of a computer screen. Sketchbooks are great for capturing ideas, but not so much for sampling a color. Kuler wanted to address this by giving people a tool they could use 'out in the field' for sampling, creating and editing color themes. Having the tool on a phone means that inspiration can be captured at any time and from anything - even a source that appears to be colorless.Creating color themes in a fun and engaging way allows everyone the freedom to explore and interact with the world around them with new eyes. Kuler's purpose is to facilitate access to the inspirational nature of color, and bring joy to its users as they explore the colorful world around them.

Typical physical-digital and electronics prototyping require a fairly steep learning curve, meaning that hours are spent dealing with syntax. Many platforms rely on wiring and physical connections that can be fiddly and cause extra failing points within the design. SAM is designed to empower students, designers, and creatives of all ages and skills to make prototypes, connected products, and services, with zero code.

Sound Blocks, was a fantastically fun project to be part of. More so that it is an amazing tool to teach children and adults alike about the basic elements of sound of made of.

My colleague, Kent Eisenhuth, and I were asked by Keysight Technologies, the world’s leading electronic measurement company, to redesign the software that controlled their line of Atomic Force Microscopes.

For me, this selection was about the future, right? It's about where I hope interaction design will go. And the promise here is always, for me, about interdisciplinarity, about telling a story, about our capacity to imagine what the world might be, not what the world is. And this selection, for me, reflects all of those things. So for me, this was recipient exemplifies some of the things that I think are really important about where we're moving as a community.